RARE 2-Year Limited Warranty

Last updated: October 6, 2026

1. Warrantor

RARE GmbH, Wengerstraße 10, 5621 St. Veit im Pongau, Austria
Email: thomas@rare-gmbh.com

2. What this warranty covers

This limited warranty applies to products manufactured by RARE GmbH (in particular the RARE Clutch, Lightswitch V2 and original spare parts; model/type as stated on your invoice or product label). We warrant that the product is free from defects in materials, workmanship and production at the time of delivery. This warranty is provided to the original purchaser; proof of purchase (order number) is required.

3. Warranty period

This warranty is valid for 2 years from the date of delivery of the product to you. Repair or replacement under this warranty does not restart the warranty period; the original period continues to run.

4. Territorial scope

This warranty is valid worldwide.

5. How to make a claim

If you believe your product has a defect covered by this warranty, please contact us before returning anything by email at thomas@rare-gmbh.com and provide:

• your order number,
• the serial number of the product,
• a description of the defect, including photos (and video where possible).

We will review your claim and, at our option, repair or replace the product. If repair and replacement fail or are not possible, we will refund the purchase price. For confirmed warranty claims, RARE bears the cost of return shipping to us and of the repair or replacement.

6. What this warranty does not cover

Use of the product in competition and on closed courses is its intended use and does not void this warranty. This warranty does not cover only the following:

• normal wear and tear and wear parts (e.g. levers, bearings);
• damage caused by crashes, accidents or impacts;
• damage caused by improper installation contrary to the installation guide;
• unauthorized modifications to the product or opening of the device;
• use on public roads or any other use contrary to the intended purpose and the manual;
• damage caused by firmware not released by RARE.

Using third-party spare parts or accessories does not by itself void this warranty; coverage is lost only for damage demonstrably caused by such parts. This warranty is not conditioned on the use of any specific brand of parts or services.

7. Your legal rights

Your statutory rights against the seller (including statutory warranty rights under EU and Austrian law) are not limited by this warranty and exist free of charge alongside it. Making a claim under this warranty is free of charge for you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Additional information for consumers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided to you by this warranty are in addition to other rights and remedies available to you under law in relation to the goods.

To make a claim under this warranty, contact RARE GmbH, Wengerstraße 10, 5621 St. Veit im Pongau, Austria, email thomas@rare-gmbh.com, stating your order number, the serial number of the product and a description of the defect (with photos where possible). We will then advise you on the return process. For confirmed warranty claims, RARE bears the reasonable costs of returning the product and of the repair or replacement.